customer’s satisfaction is our priority. We stand behind the quality of our product and believe that we can work together with our customer to make every purchase a positive experience. But should you receive any faulty item(s), defect materia or we have mistakenly sent wrong items, you may return it to us by following the instructions below:
- All return items must be returned in UNWORN, UNALTERED condition with ALL TAGS ARE STILL IN A GOOD STATE.
- All product descriptions, information and materials posted in the website are provided ‘as is’ and without any express or implied warranty or otherwise howsoever arising.
- The item(s) to be exchanged must be notified and returned within seven (7) days of receiving your order, together with the RETURN FORM.
- If the item you received is faulty, please contact our online customer service and provide your order number, details of the product and reason for return.
- Order cannot be cancelled once it has been processed. No REFUNDs and cancellation will be entertained.
- Shipping charges are borne by the sender and we are not liable unless and until the item has reached our boutique.
- For all orders with missing, defect or wrong item(s), email us at firstname.lastname@example.org, together with your order number or contact us at +6010 7698677 .